I need to ensure that my account doesn't have my card details to prevent incorrect payments being taken. I did a quick payment and I didn't need to enter my bank card details as they were there already. I have previously removed them because Virgin m...
Hi, I'm expecting a refund from my final bill. It has been over a month now and I still haven't received the refund. Can someone look into this please?Thanks
Hi everyone, I am a student that is currently worrying about the cost of the early disconnection fees. To provide context, I applied for a 24 month contract that started in September 2023 as I was expecting to finish my final year and masters in thos...
If I was tasked with creating a comedy sketch on the most unbelievable experience of horrendous service imaginable- I doubt it would compare to the nightmare I’ve experienced in recent weeks. I found it virtually impossible to leave VM and ended up r...
Hi I have an outstanding balance from 6 years ago and I’d like to clear the balance as it is impacting my credit score. No one at virgin media is willing to help as I don’t have my account number etc. can someone please help me so I can clear the def...
Hello,I have been trying to access old email addresses from my Virgin Media. They are old Blueyonder ones from before Virgin Media bought them. This was used to create the account and should be the main account email address but it doesn't seem to be...
I am writing to seek clarification regarding the terms of my broadband contract once the current agreement reaches its end. Specifically, I would like to know whether my contract will automatically transition into a monthly rollover contract or if it...
I have renewed my contract with virgin in May I have a co tract clearly stating £33 a konth they have tried to take £53, I have rang and messaged 5 time and been told diffrent amounts, diffrent reasons and noone is understanding that my contract stat...
I'm on the M125 broadband and I have a discount because there's no way I'll be paying "full price" for this service. I am normally charged £51 and have a £25 discount so pay £26 a month. On my latest bill it wants to charge me £43 and the reason give...
I'm unable to login to my Virginmedia account using the same login details that I have used regularly for a good few years up to last month.I get the message that my email or password aren't recognised. When I enter my account number, DOB, etc, it fi...
