Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I could have copied and pasted your post OP as I have had the exact same experience today! Had a call from Virgin today to discuss my package and settled on a new deal for the exact same services I have now, verbally confirmed as including Sky Sports...
Received an email to upgrade my broadband speed at 50% off.i chose to move from 250mb up to 500mb for an increase of £6. placed an order on sunday 10th with an activation date of the 13th. I received an email confirming the order, however no new cont...
Hi Jon,I am also experiencing this issue and was told the router would arrive by Wednesday and really need it to because I'm going away for Xmas after this! But have also just received the 'Gone Away' email.Thanks,Chessie
On the 29th of November I had an email from Virgin asking if I'd like to bump up my broadband speed from 350 to 500Mb for an extra £3 per month.Turns out I was actually able to order the full 1 Gig speed for an extra £6 per month so I decided to take...
Hi,I am a current broadband customer and as many others on this forum, during the Black Friday deals, I chose to take the package extra "Mixit TV" for £5 more per month (+one-off £35 charge, I assume for sending the Virgin 360 box). This was on Thurs...
I recently gave my 30 days notice on my VM contract and then the retentions team called to give me some better offers than I had previously been offered to stay. I informed them that I wanted to keep the same package as I was on before and was offere...
I no longer need VAT receipts but I cannot see how to stop them.
Our contract is up on the 30th December. We signed up and the intial 18 month deal is coming to an end. On the 27th November we logged into our account on the Virgin Media website and checked out the "upgrade deals for you". We saw one for 1gig broad...
Why am I being billed for Netflix, even though I have not signed up for this service.
Hello, i am another one of the customers who ordered the black friday deal for the upgrade to 1Gig from 350Mb.It has been a total of 9 business days at this point and the upgrade says it should take 7-10 but im guessing it isnt happening for whatever...
