Manage account for ill relative

[Mandy296]

My mum is currently ill in hospital following a stroke and unlikely to return home. How can I manage her account on her behalf? She certainly cant speak to an agent. I'm thinking it's most likely I will be closing it . Also rather upset to discover recently that virgin had been charging her around £70 a month for basic TV and phone (no broadband), but probably too late to do anything about that

[Natalie_L]

Hi Mandy296, 

Thank you for posting to us here on the community. 

I am very sorry to hear what has happened to your Mother, we appreciate this must be a very stressful and upsetting time and will do all we can to help. 

I will pop you over a private message to take a few details and assist. This will be available via the purple envelope on the top right of this page. 

Speak soon,