Mandy296
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Returning kit
I received my returning kit packaging with 2 paper bags and a box enough for my hub and one tv box. However, I have 2 tv boxes to return. Should I try and squeeze the two boxes into one paper bag, or do I need to request additional returns packaging. I haven't tried it yet but I'm not even sure if all 3 bits of kit will fit in the box I've been sent. If I need extra packaging is this something someone on the forum team can help me with652Views0likes3CommentsRe: Service cancelled but sent new bill
OK, so an agent confirmed to me my cancellation date was set for 17 February, it's now 18th February and my services are still live. Which means I'm going to get another bill tomorrow and presumably not my final bill which should be acknowledgement of the cancellation and a refund of any payments made for services post the cancellation date. Can anyone help sort this out? Cancelling my virgin services has been one of the most frustrating processes ive ever encountered822Views0likes1CommentRe: Service cancelled but sent new bill
I first contacted virgin 12 Jan, cancellation supposed to be 17 Feb the bill ive received is for 19 Feb -18 March. I can't see why I have been sent a bill for a period by which the cancellation should have occurred. No dates on my email unfortunately, all dates are in the online chat which I have repeatedly asked for copies of transcripts and not received. I do not have confidence virgin are going to action this correctly and feel I have no alternative but to cancel my direct debit and raise a formal complaint with the ombudsman.895Views0likes1CommentService cancelled but sent new bill
Ive cancelled my services as of 17 Feb but yesterday received a new bill covering the period from 19 Feb 18 Mar. I don't have time to set aside half a day to get through on the phone and every time I try the chat function the agent spends forever to respond (but if I dare to leave it more than 5 minutes to respond the agent closes down the chat!) I have also asked multiple times to be emailed the transcript of chats but have still not received any. Please can one of the forum team help sort this out urgently1KViews0likes6Comments