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Mandy296's avatar
Mandy296
Tuning in
2 years ago

Returning kit

I received my returning kit packaging with 2 paper bags and a box enough for my hub and one tv box. However, I have 2 tv boxes to return. 

Should I try and squeeze the two boxes into one paper bag, or do I need to request additional returns packaging. I haven't tried it yet but I'm not even sure if all 3 bits of kit will fit in the box I've been sent.

If I need extra packaging is this something someone on the forum team can help me with

3 Replies

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Mandy296 👋

    Welcome back to our Community Forums and thanks for your post. 

    Which other 2 boxes do you have?

    If you need to request additional returns packaging, you can do this 👉 here

    Let me know if I can help with anything else.

  • Mandy296's avatar
    Mandy296
    Tuning in
    2 years ago

    I have 3 bits of major kit to return in total, 1 X hub and 2 x tv boxes. I've only been sent enough packaging for 2 pieces of kit

    Ive tried that link to request packaging but every time I complete it and press continue it clears the form and nothing happens 

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 years ago

      Ah okay. How odd. 

      Sorry that the link didn't work for you Mandy296 

      We can send another packaging for you, it can take up to 10 days to arrive. 

      Alternatively if you have any random boxes you don't need that can be used, you can print off a pre-paid returns label as well here to save some time.