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steverobertsbbc's avatar
steverobertsbbc
Up to speed
22 days ago
Solved

Old Kit Returned But Virgin Threatening to Charge Me

I moved house recently and started a brand-new account. As a result of this, Virgin asked me to return three items of old kit - a Tivo, a V6 and a Hub 5.

They sent me a box a couple of weeks ago, which I packed all three items into and dropped off to my local Yodel point the same day. The tracking says it has been delivered back to Virgin.

A few days later, I received a second returns package, but I binned it as I had already completed the return.

Now two weeks later I'm still getting texts from Virgin telling me they will be charging me £155 for not returning their equipment.

Virgin support - please can you come back to me here, I'm not at all happy about this! I rely on the staff here to support me via text as my poor hearing precludes me from talking to the call centre.

6 Replies

    • steverobertsbbc's avatar
      steverobertsbbc
      Up to speed
      22 days ago

      OK, this reply was linked to my original comment in the wrong forum. So please DO NOT ignore the top post!  :P 

       

      • Carley_S's avatar
        Carley_S
        Forum Team (Retired)
        21 days ago

        Hi steverobertsbbc 
        Welcome back to the Community Forums. 
        Sorry to hear of your concerns with the equipment return charges. We can take a look on our side to investigate further. Please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down. 

    • Carley_S's avatar
      Carley_S
      Forum Team (Retired)
      21 days ago

      Thank you for joining me via private message. 
      Glad we've been able to get this sorted for you here on the Community Forums. 
      If you believe the issue to be resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post. Alternatively, you can just like or 'kudos' the post if it helped you. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

  • Darthvadar's avatar
    Darthvadar
    On our wavelength
    22 days ago

    VM operates as a mafiosa......this is typical of their behaviour.