Mandy296
2 years agoTuning in
Service cancelled but sent new bill
Ive cancelled my services as of 17 Feb but yesterday received a new bill covering the period from 19 Feb 18 Mar. I don't have time to set aside half a day to get through on the phone and every time I try the chat function the agent spends forever to respond (but if I dare to leave it more than 5 minutes to respond the agent closes down the chat!)
I have also asked multiple times to be emailed the transcript of chats but have still not received any.
Please can one of the forum team help sort this out urgently