Credit report

[MM24115]

Hi im an old customer

you wrongly issued me a default on my account 

you have now admitted this was a error and issued me a cheque , 

the default still shows on my account on experian

i need this removed

what do i need to do ?

your site is like a mine field and im hoping you can provide some positive assistance

this is urgent

[Serena_C]

Hi @MM24115

Welcome to our Community Help Forum 🙂

Thank you for taking the time to make your first post regarding a default on your credit file, I am really sorry to hear this happened.

When did you receive the cheque from us? Experian only update their reports once per month so once we sent the fix to them, depending on what date it is, it may not update until the following month.

Kind regards,

Serena

[MM24115]

Hi i received it back in january , but you jave never removed the default ?

[Gareth_L]

Hello MM24115

Sorry this was not done 

You'd need to speak to the Credit Amendments Team again. Pop them a letter or email with the following information:

Name

Account Holders Name

Full Address where you had the services

A photo or screenshot showing the Virgin error on your credit file

Contact details for yourself

They will investigate this and come back to you within 28 days.

The contact options are:

By post at: Consumer Underwriting, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, Birmingham, B26 3RZ

Or via Email: creditfileamendments@virginmedia.co.uk

Gareth_L