Cancellation

[Leewalton94]

Hi, I’ve been in contact over the phone as I want to cancel may broadband package im still in my cooling down period and I’ve been cut off twice. 

this is appalling I’m not happy with the service or the customer service you have provided. The hub connects to my devices but the speed is very slow and the connection drops in and out  I’ve had a booster for the upstairs but this doesn’t even connect to the hub  

I’d like to cancel my package all together please? 

[John_GS]

Hi @Leewalton94 

Thanks for posting and welcome to the community.

I am sorry to hear of this experience, I am sure the calls wouldn't have been terminated intentionally. We're also not able to cancel accounts via the forums.

I can see from the system check that you have got this sorted since posting however. I am sorry you're leaving us.

You have mentioned about the Pod, have you made sure of the following; 

• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
• Channel Optimisation must be left on
• The SSIDs must be the same and broadcast enabled
• The SSID must be password protected
• The Passphrases of the SSIDs must match

Best wishes.