I really hope someone can help me here as this is causing great distress so close to Christmas.
On the 8th July I was out of contract and VM sent me pre-contract documents stating that my new minimum contract length was 1 month, which I accepted as I knew I would be moving within the year.
On the 7th November I went to cancel and was told I'd have to pay an early disconnection fee of several hundred pounds! Looking back the new contract did come into my email on the 9th July stating the the minimum contract length was 18 months. I didn't notice this at the time as I incorrectly assumed that it would be 1 month as per the pre-agreement and they wouldn't change it under my nose. I have also been paying less than I thought I would be as I've been on an 18 month deal, but life has been so hectic I didn't notice. I'll happily pay back the extra monthly fee for the monthly contract rather than the almost £446.75 that's on my final bill.
The CS I spoke to on web chat said they submitted a complaint on my behalf - and not entirely trusting this I submitted one myself. I have the acknowledgement email which was sent 30 days ago, so we're now out of the 28 days where they said they would get back to me.
I fully intend on taking this to ofcom and the financial ombudsmen - and the media if necessary, but I can't do that until after 8 weeks of trying to get VM to resolve it, and in that time I have this giant bill waiting to come out that I really cannot afford to pay. It's literally ruining Christmas.
Can anyone help?
