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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Direct Debit Issue

Here we go again......another problem! Virgin Media have not taken March's direct debit so my current bill is higher and they have added an unfair late payment charge!! I have not changed my bank account or the active direct debit. Payments have alwa...

PI by On our wavelength
  • 2 replies
  • 0 kudos

Need help finding contract end date

Hi, What with April price rises and discounts ending my bill has gone up twice in 2 months so I'm trying to find my contract end date, but when I try to view it all I see is a "Service change receipt" which lists three wildly different months for sta...

Resolved! How to follow up with a complaint

HI,Does anybody know how to follow up with a complaint. They have just got back to me regarding a complaint on the price of a contract i just renewed. The email says to get in touch with live chat if i need anything else which doesn't seem right. Do ...

Polite plea to the Forum Team

Like many who have posted on here, and presumably many more Virgin Media customers who haven't, I have been receiving emails over the last few months from Virgin Media with links to "renewal offers" which just lead to the "Oops, Something Went Wrong"...

ABrowne by Dialled in
  • 6 replies
  • 1 kudos

No o2 sim received

I have recently upgraded my graded my package with o2 sim included, but have to yet received my sim. The bill is due to paid soon but im paying for a sim I dont have. 

RMsWife by Joining in
  • 0 replies
  • 0 kudos

Renewal Price

Hi,Just looking for a sense of expected best prices for a contract renewal? I'm looking at M350, with basic TV and landline.My original contract was incorrectly setup, where i was charged for £71 a month with a £38 credit, to correctly give me a £33 ...

New contract applied when I moved

I took out an 18 month contract in March 2022. When I moved home in Feb 2023 I contacted Virgin to take the contract, which was due to end in Sept 2023, with me. At the time the Virgin person on WhatsApp customer service confirmed my existing contrac...