Many letters, no adapter

[Habanero]

I've now had several letters about the fibre phone switch over, the latest of which says I've been sent an adapter. Nothing has arrived yet and the date is under a month away. Should I be concerned?

I currently only use the Virgin hub as a modem? Will this matter? Are the instructions for the adapter online somewhere so I can plan ahead?

[goslow · Accepted solution]

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@Habanero wrote:

I've now had several letters about the fibre phone switch over, the latest of which says I've been sent an adapter. Nothing has arrived yet and the date is under a month away. Should I be concerned?

I currently only use the Virgin hub as a modem? Will this matter? Are the instructions for the adapter online somewhere so I can plan ahead?

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Instructions below

https://community.virginmedia.com/html/assets/Switchover_Migration_Leaflet.pdf

And further info ref adapter

https://community.virginmedia.com/t5/Virgin-Phone-Switchover/Everything-You-Need-To-Know/m-p/4757332

[Carley_S]

Hi @Habanero 

Welcome back to the community forums

Sorry to hear you of your adapter concerns. The adapter is send 2 weeks before the area migration date advised to you in the letter. My apologies for any confusion caused by the several letters you have received.  You can find more information on the homephone switch over and the remote switch over instructions here. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).