Landline down L21 area

[MartyDowling]

Hi my landline is down, I live in the L21 area of Liverpool.

[Zak_M · Accepted solution]

Good morning @MartyDowling. 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you are experiencing some downtime there. 

Is there anything listed on the service status page that could explain it https://virg.in/servicechecker?

Kind regards,

Zak_M

[MartyDowling]

Hi thanks for getting back so quickly. 

I have no other issues with my virgin media other than my landline is not working. I can neither ring out or receive calls. Also using my mobile I have tried to contact your number 150 but that is completely dead too.

My land line number is [Removed]

Marty

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Zak_M]

Thank you for coming back to me Marty. 

I would recommend removing your landline number from your last post as this is a public platform. 

I have located your account and it does look as though there is currently an outage effecting your landline. 

Kind regards,

Zak_M

[MartyDowling]

Thank you Zak, is it just my landline or an area issue?

Marty

[Zak_M]

From what I can see it looks like an area issue.

Kind regards,

Zak_M

[MartyDowling]

Cheers but there is also the issue of Virgins 150 number completely dead.

Mind you you guys are far more responsive and helpful. 

Marty

[Beth_G]

Hi Marty,

You will need to call 150 from a Virgin landline or you won't be connected. I'm not sure if you've been unable to get through on 150 as you were calling from a mobile, but if so this will be why  🙂

Beth

[MartyDowling]

Oh stupid me....thanks for explaining.

Marty

[Beth_G]

Not stupid at all 🙂

If you have any other questions or need anything else please don't hesitate to let us know.

Kind regards

Beth