Landline dead

[dabt]

Landline suddenly went dead 3 months ago.have checked and double checked phone, cables and the connection in the white virgin media cable box. Unable to get any help from virgin - anyone any ideas as to next move?

[Tom_W1]

Hi @dabt thanks for your post although I'm sorry to hear of your concerns raised, regarding your landline. 

There's no outages on the line here, but can you confirm the following before we go further please:

- Have you tried a new handset?

- Is your phone connected via the standard telephone socket?

Many thanks

[dabt]

Yes tried new handset and have checked wires in sockets. It is a scandal that it is impossible to report this issue to Virgin by phone email text bots etc. just impossible to talk to anyone

[Travis_M]

Hi @dabt

Thanks for your response and sorry to hear about your issue.

I am going to drop you a private message now to collect some more information, please keep an eye on your inbox for a message from myself.

Regards