Still have issues with gaming

[georgiost95]

Hey,

I had problems with virgin media last 3 months with the packet loss and an engineer came and fixed it. But now i'm having problems with buffering on facetime or messenger, it breaks the video or buffers.

Also my gaming experience is still not great , certain times in the day my connection is fine for two games online like fifa and than the next game has significant delay, it doesnt work very well and it's not stable.

I will post my hub levels again:

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	6.500000	37.355988	QAM256	25
6	179000000	5.900002	37.355988	QAM256	6
7	187000000	5.500000	37.355988	QAM256	7
8	195000000	5.500000	37.636276	QAM256	8
9	203000000	5.500000	37.355988	QAM256	9
10	211000000	5.199997	37.636276	QAM256	10
11	219000000	5.000000	37.636276	QAM256	11
12	227000000	5.000000	37.636276	QAM256	12
13	235000000	4.800003	37.636276	QAM256	13
14	243000000	5.400002	37.355988	QAM256	14
15	251000000	5.300003	37.355988	QAM256	15
16	259000000	5.500000	37.355988	QAM256	16
17	267000000	6.000000	37.636276	QAM256	17
18	275000000	5.300003	37.636276	QAM256	18
19	283000000	5.599998	37.636276	QAM256	19
20	291000000	5.300003	37.355988	QAM256	20
21	299000000	3.700001	37.636276	QAM256	21
22	307000000	5.300003	37.636276	QAM256	22
23	315000000	5.599998	37.636276	QAM256	23
24	323000000	5.900002	37.636276	QAM256	24
26	339000000	6.000000	37.355988	QAM256	26
27	347000000	5.900002	37.636276	QAM256	27
28	355000000	5.699997	37.636276	QAM256	28
29	363000000	6.099998	37.636276	QAM256	29
30	371000000	5.800003	37.636276	QAM256	30
31	379000000	5.500000	37.355988	QAM256	31
32	387000000	6.500000	37.636276	QAM256	32
33	395000000	5.800003	37.636276	QAM256	33
34	403000000	6.199997	37.355988	QAM256	34
35	411000000	7.000000	37.636276	QAM256	35
36	419000000	5.699997	37.636276	QAM256	36

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	37.355988	0	0
6	Locked	37.355988	0	0
7	Locked	37.355988	1	0
8	Locked	37.636276	0	0
9	Locked	37.355988	0	0
10	Locked	37.636276	0	0
11	Locked	37.636276	0	0
12	Locked	37.636276	0	0
13	Locked	37.636276	0	0
14	Locked	37.355988	1	0
15	Locked	37.355988	0	0
16	Locked	37.355988	0	0
17	Locked	37.636276	0	0
18	Locked	37.636276	0	0
19	Locked	37.636276	0	0
20	Locked	37.355988	0	0
21	Locked	37.636276	0	0
22	Locked	37.636276	0	0
23	Locked	37.636276	0	0
24	Locked	37.636276	0	0
26	Locked	37.355988	0	0
27	Locked	37.636276	0	0
28	Locked	37.636276	0	0
29	Locked	37.636276	0	0
30	Locked	37.636276	0	0
31	Locked	37.355988	0	0
32	Locked	37.636276	0	0
33	Locked	37.636276	0	0
34	Locked	37.355988	0	0
35	Locked	37.636276	0	0
36	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37

96

4K

1880

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

37

Locked

39

6.0

429138570

0

[Ilyas_Y]

Thanks for chatting with us today.

Hopefully by escalating this case to the relevant team we can finally get this issue sorted out once and for all.

Let us know how it goes 🙂

Kind regards.

[Matthew_ML]

Hey georgiost95, thank you for reaching out and I am sorry to see you are still having some connection issues for over 3 months now.

Also thank you for sending over these screenshots its some good information.

I would like to run with some tests you with you to get to the bottom of this, I am going to send you a PM.

Please look out for the purple envelope. Thanks 

[Muradkhan_]

I’m having packet loss issues in fifa too

[georgiost95]

The internet should works atleast like this on the graph, that's why you getting packet loss. 

But mine looks like this with spikes: