Hello joe_ollie909
Thank you for taking the time to post on the forums in regards to the connection issued experience whilst gaming on your Xbox, we understand the frustration this can cause specially when gaming. Welcome to the community.
There are a lot of variables when gaming online on any device, from the game, connection type, game server etc
Are you playing over a wired or wireless connection? Does it happen on all games or specific ones? Do you play in a party and if so, are they all UK based? If someone in the party is from Europe or even further away it can effect the server you connect to depending on who is the host.
We would always recommend playing over a wired connection for the fastest most stable connection possible. We have these tips available to help with broadband issues:
When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.
We do have the Connect App https://virg.in/connectapp that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.
Rob
