Online gaming unplayable

[Ginnaaah]

I have a Superhub 4 which was running a wired connection to my PS4. Consistently got lag, packet loss, "rubber banding" whilst playing online on Warzone, Rocket League etc.

Superhub 4 was then running a wired connection to my PS5. Consistently got lag, packet loss, "rubber banding" whilst playing online on Warzone, Rocket League etc.

Read a lot on the forums regards poor Superhub 4 so have put this in to modem mode and invested in a decent router. 

Superhub 4 is now running modem mode into my router and PS5 is wired in to this. Still consistently getting lag, packet loss, "rubber banding" whilst playing online on Warzone, Rocket League, The Forest etc.

I have signed up for BQM which shows sporadic lag spikes over almost every day and have provided a sample below : 

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[Ginnaaah]

Hi Tom,

        Technician has been out, replaced some cable and some other bits and I haven't really been able to test this thoroughly enough but my BQM's have gotten even worse. The lag spikes on the monitor are more frequent and even larger now.300821240821290821220821

[Steven_L]

Thanks for coming back to us @Ginnaaah.

Has there been any improvement in the issues since you last posted on Tuesday? I have looked into your account and the local area and cannot see anything that would be causing these issues at the moment.

Please can you post up your BQM's for the last two days also, this will help us determine, what the issues are and how to fix them.

Regards,

Steven_L

[Ginnaaah]

BQM's are getting worse. Attached are Tuesday, Wednesday and Thursday this week.

 

 

 

[Tom_F]

Sorry to hear that issues are ongoing for you Ginnaaah. The engineer confirmed it was a valid visit but didn't expand on what was done unfortunately. The BQM definitely isn't looking great.

Can ask you to give the following a try please:

With the Hub turned on, push the pinhole button all the way in and hold it there for a timed 60 seconds. Your Hub settings and your passwords/passphrase for both the WiFi networks & settings will revert to the two printed on the Hub sticker on its base/side/card so all devices will need to be reconnected manually - sorry about that.

Once that's been done please allow 24hrs or so then post your Hub/network connection details so we can check to see if there is a problem there. If you're unsure how:

In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. If you have a hub 2 or 3 when the page loads don't log in but click ‘Check Router Status’. If you have a Hub 4 when the page loads log in and then click ‘Check Router Status’.

Copy full sets of data onto here from the downstream, upstream, & network logs pages and paste them here. Please don’t post screencaps - if you copy/paste the data the forum software should blank any sensitive details out for you.

Tom

[risc19]

Hummmmm

I could be wrong, but that BQM looks like classic over-utilization to me.

AKA Virgin have oversold in your area. Thats why the BQM clears up at off peak times.