forbidden message , when trying access email

[mariaanne]

it's been months now and still keep getting forbidden.  When trying to access my email account, plz can someone help? I've tried the incognito and still says forbidden. 

[Beth_G]

Hi mariaanne

Thank you for your post. Sorry to hear you're having trouble accessing your email account.

Have you first tried following the 'forgotten my password' route online through the log in portal to try and change your password?

Let us know, we'll do our best to help.