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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Email Hacked

Hi,My old ntlworld email has been hacked.They have tried to access other accounts where I have previously used this email address by recovering the password.they are also sending emails from my account and trying to bribe me.i can no longer log into ...

SMTP server not accepting outgoing emails

Looks like a problem with the SMTP Server? Cannot send any emails from any of our ntlworld.com accounts. The error in Outlook is shown below:Task '[name]@ntlworld.com - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email...

Spam not spam

Is it just me? For the past few days/week, pretty much all of my emails are going to the Spam folder. It doesn't matter where it's from, new contacts, "news letters", notices, everything.NTLWorld address, working (almost) perfectly for more years tha...

Can't reset password - need VM help

Sorry,  I know there are already posts about this subject but I need to reset my password as my account has been locked.  I can't access the email inbox my VM was set up with because this was my old email address prior to set up with Virgin.  Getting...

LadyLo by Joining in
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  • 6 replies
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Not signing in directly to email account

I have a link set up to https://mail.virginmedia.com which until recently let me sign in directly to my email account. This is now only allowing me to sign in via my Virgin media account. Has something changed?

philh77 by On our wavelength
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ntlworld password

Our NTL email password isnt recognised when trying to set up email on a new laptop.We have a recovery gmail email address already set up.Desperately need help resetting the ntl password if anyone can help. We have tried the options in the Virgin webs...

Ntl world email password

I am trying to access my ntl world email password to either find out what it is or change it to something I can remember so I can access my emails on my tablet as well as my phone. I cannot find the password anywhere 

Clare28 by Joining in
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Resolved! Closing Email Accounts

How do I close my Virgin Media (ntlworld.com) email accounts?

Anonymous by Not applicable
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  • 13 replies
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Email account stopped working

My virgin.net email account stopped working at 10:15 this morning. I rang virgin Customer Service and explained the problem (overseas call centre I think). They gave me a ticket number and said I could use it to track how the issue was progressing. H...