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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Hacked blueyonder email account

Hello,My email account has been hacked, which is causing me a lot of grief. I have been told by customer support that VM no longer support this email account and cannot give me access to it. Can anyone tell me how to get into the acc...

Ntlworld email history completely disappeared

Hi. For the second time in recent years my entire email history has gone missing.  Have had an account for 20 years and it is my main account.  All I have is a few emails after 2.00 pm today.  Nothing else.  Please restore it.  There is ...

Cazbro by On our wavelength
  • 8 replies
  • 2 kudos

E mail Still not working

I have spent nearly 5 hours on the phone today with Virgin trying to get them to fix my e mail.They have given various reasons including that it is a country wide problem.However I try to get in to my account it ends up saying the account is blocked ...

Virgin Media mail does not work on any device

As of days ago I have entirely lost access to my Virgin mail account. The website is totally down! and do not load on any device, on any browser, from any IP address or in any mail client. The link from virgi...

jmpaul by Hanging out
  • 1 replies
  • 0 kudos

ntlworld emails deleted without warning

Hi,i have to ntlworld email addresses that have been removed without warning (the email addresses are used daily and i have not seen any emails regarding this). They were my logins for virgin media which means i can no longer login (as they are not s...

newton77 by Joining in
  • 3 replies
  • 0 kudos

Webmail server timed out - worrying

Like many of you, I also have been unable to access my email for several days now because the server is timing out. The fact that Virgin Media knows about this issue and CANNOT fix it, has the hallmark signs of a company that has been hacked at large...

Months of Ntlworld Emails missing.

Hi, as the title suggests I have lost months of ntlworld emails from 12th November 2021 to 21 August 2022. Earlier ones seem OK and once since 21st August 2022 seem OK. They have disappeared off my Virgin Webmail and therefore the attachments have go...

Resolved! Password for Blueyonder email

I have been advised that my blueyonder email account details have been found online and it is suggested that I change the password.I am unable to do so. I have set up a VM app account using a Gmail account. When I use this, it does not show the two b...

allarg01 by Joining in
  • 2 replies
  • 0 kudos