My VM login and email

We are in the same position.Is it because we are @blueyonder?

Not technically adept and can't believe they gave no warning, would dump Virgin but it's the only provider with decent broadband speeds in our area.

Yesterday when I tried to log into webmail it told me I had to change how 8 logged into my virgin media so I'd use the same email to access webmail as MVM. Went through the whole process, yes it works logging into MVM but not webmail. I can no longer log in directly or using the email link on MVM. Luckily I can access through my outlook account on my PC but only when I'm at home! So once i get a quiet moment at work this morning it'll be my turn to wait on a queue 

The same thing happens to me. I have to keep verifying it's me then nothing. I can log in to my ntlworld emails and can send emails, but I haven't received any, other than (strangely)  2 spam emails which went in to my spam box, for nearly 3 days now.

So I have yet again tried to login to my VM account and am getting totally frustrated. I just keep going round in circles.  Try to login. Enter email address and password. It then tells me that I have to enter a backup email account. I do that - using another Gmail account. It sends a link to that and I verify it is me. The screen closes after a few seconds then nothing.

So YET AGAIN I try to login to my VM account and the STUPID system sends me round and round and round that loop time after time.

So I try to phone VM which is impossible as you just NEVER GET AN ANSWER.

WHAT AM I SUPPOSED TO DO AS NOTHING IS GETTING FIXED.

Same here go through the process then says unable to link accounts even though it says it has found my account? It’s now locked me out on my phone as well so I cannot access my emails at all and I’m the same as a few others an @blueyonder mail ?

Yesterday and again this morning, I have tried to login to my VM account using the correct details and all I get is SOMETHING WHEN WRONG.

This after many days of not being able to access my VM account and hours spent trying to get it sorted out... with zero success.

This situation is totally unacceptable and VM should be thoroughly ashamed of themselves.

TO VIRGIN MEDIA. REGARDING TICKET NUMBER P013116035, THIS PROBLEM HAS STILL NOT BEEN RESOLVED.

I TRIED PHONING VM BUT AS USUAL IT WAS A COMPLETE WASTE OF TIME.

I WAS TOLD IT WOULD BE RESOLVED IN 3-5 DAYS. AND A LATER RESPONSE TO THIS ISSUE FROM DANIEL SAID IT WOULD BE ESCALATED.BUT I CAN STILL NOT ACCESS MY VM ACCOUNT AND THE EMAILS IN IT.

WOULD SOMEONE PLEASE GET THIS SORTED OUT.

THANK YOU.

This is all I keep getting when I try to login to my blueyonder VM account. Been like it now for days.

To be honest I have totally given up on ever being able to login in to that account anymore.

Well I am still a VM broadband customer but I can not access my VM account which has a blueyonder email address. And I have tried many times to set up a backup account and have verified it is me. But now when I have tried to login it says Something Went Wrong Try Again. Which I have done again and again. This whole problem is ridiculous in the extreme.

After waiting for 57 minutes I finally got to speak with VM and explained the problem. They told me to do the following. Change my password and try again to login.... Exactly the same problem SOMETHING WENT WRONG. TRY AGAIN.

Try to login in on an alternative device. Exactly the same problem.... SOMETHING WENT WRONG. TRY AGAIN.

What was even more annoying was that they tried to suggest that login problems was an unusual problem. So as I fully expected, they don't have a clue and trying to get them to fix the problem was a total waste of time.