Hello
Recently my ntl email account was hacked, so I no longer use it.
I would like it deleted so that it can no longer be used.
Please let me know how I can do this. I am no longer a virgin media user so had to set up a new account to send this message.
Thank you
Forum TeamHi Hennyping 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about your email address! They should usually be deleted automatically 90 days after your services terminate. You can find this outlined here 👉 https://www.virginmedia.com/help/broadband/manage-email-account at the bottom of the page.
I will send you a PM to confirm a few details and help get it sorted for you. Please keep an eye on your Inbox 📩 in the top right corner of the page for the message.
We can return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞
Forum TeamHi All 👋 Just returning to this public thread to keep it updated.
Pleased to report that this has now bee resolved, with the mailbox deleted as requested.
Thanks for your patience whilst we got things sorted! Wishing you all the best. 🌞
Yes, all sorted now! Thank you for your help.
