account hacked

[Makin1]

Hi had our ntl mail hacked and getting lots of mails with password changes its never ending could anyone heelp

[Ashleigh_C]

Hi there @Makin1 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service, can I just check is this email connected to a current and active broadband account with us?