on 03-03-2024 17:39
Hi,
I have recently found that I have lost my sent emails from before17/1/24. I cannot find them and can confirm that they are not in the trash folder.
Can anyone help in recovering the emails?
Thanks
Answered! Go to Answer
on 04-03-2024 19:05
Hi John
Thanks for replying. I am using Virginmedia mail for the vast majority of my emails. It is only my sent emails that have been affected. Do you know of a way to recover the lost emails?
Thanks
on 04-03-2024 17:49
Hi @Travelman10
Thanks for posting and welcome to the community.
Sorry to hear of the email issue. Is this via Webmail, third party client or both please?
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on 04-03-2024 19:05
Hi John
Thanks for replying. I am using Virginmedia mail for the vast majority of my emails. It is only my sent emails that have been affected. Do you know of a way to recover the lost emails?
Thanks
04-03-2024 19:40 - edited 04-03-2024 19:41
What John_GS was asking was if you are accessing your VM emails via a web browser, or a third party application such as Outlook or the built in email application on Apple or Android devices.
The web browser route gives you a direct ‘view’ as to what VM currently hold in your email mailbox, if this is the case and the send items are missing, then, I’m afraid they are gone. I wouldn’t like to speculate as to the underlaying cause, but VM don’t keep backups and hence there is nothing that they can restore - in fact they make it clear in the Ts&Cs that the onus for keeping backups is with you, the customer.
on 05-03-2024 09:33
Hi thanks for the information. I do access VM via my VM email in Google. So I have to accept losing my sent emails.
Which is the best way of saving my emails.
Thanks for your help
on 06-03-2024 10:16
Thank you for popping back to us @Travelman10
Have you been able to check the email setting via the online help page here.