on 12-01-2022 10:09
Hi,
I have a legacy virgin.net email address that stopped authenticating correctly on 11 Jan 2022 (after 10:00). Is this a known issue?
I have attempted to reset the password, but am not sure this has been successful.
Answered! Go to Answer
on 13-01-2022 13:24
Hi there cshacklady,
Thanks for your post.
I'm sorry to hear of the issues you are having with your email address. This is something I'd like to help you with so I am going to send you a PM to take some details.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 12-01-2022 10:38
I see from your posts back in 2018 that your virgin.net email address was not linked to a current VM broadband account. If that is still the case it is possible that the email account has now been deleted from the VM systems as an 'orphaned' account.
A member of the VM Forum Team should be able to check this for you when they reach this thread in a day or two.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 13-01-2022 13:24
Hi there cshacklady,
Thanks for your post.
I'm sorry to hear of the issues you are having with your email address. This is something I'd like to help you with so I am going to send you a PM to take some details.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules