on 11-01-2022 01:28
I also loose access to the forum.
I have had a virgin broadband account for 20 years + in fact since it was Blueyonder with no breaks in the contract.
In the past few years I have had email accounts orphaned and deleted and one recovered a couple of years ago.
I have two main accounts I would like to access as they were used for signing up to accounts linked to finance and I may have lost money as I do not have access anymore to change the email address on these accounts.
I can see some virgin.net accounts in my email inbox page but they now say when clicked on:
E-Mail Edit
1******@virgin.net Edit
Account is disabled.
2****@virginmedia.com Edit
3*****@virginmedia.com Edit
4****@virgin.net Edit
Account is disabled.
*5***@virginmedia.com Edit
6****@blueyonder.co.uk Edit
As no passwords I have for virgin.net accounts work I went to
Manage Accounts; Manage Profiles; Manage other My Virgin Media Accounts and all I can see is:
2******virginmedia.com View/Change
3*****@virginmedia.com View/Change
4*****@virginmedia.com View/Change
******@virginmedia.com View/Change
So I cannot change my passwords for virgin.net accounts.
Are there different settings for the server on Virgin.net email addresses?
If anyone has an @Virgin.net email address still working can they post the server settings please.
on 11-01-2022 01:43
on 12-01-2022 11:07
Hi there @soong-
Thank you so much for your post and welcome back to the forums.
I'm so sorry that you are facing this issue with your email!
Can I just confirm, do you currently have an active broadband account with us that this email is attached to?
Thank you.
on 13-01-2022 23:16
on 15-01-2022 08:19
Thank you for confirming @soong- and I'm so sorry the reset hasn't worked for you.
I'm going to send you a PM so we can take a closer look at this together.
Please keep an eye out for the purple envelope in the top right corner of the screen alerting you to a new message.
Thank you.