on 02-08-2021 00:33
Hello,
Around a year ago I stopped being a virgin media customer. A long with this, my email account was terminated. It should be noted that I was given no warning of this, which would have been convenient.
However, I really need access to this old email account to retrieve important login details for an account. I am asking that access can be given to my email account once again, even just for a small window of time. This is an urgent matter.
Any help would be greatly appreciated.
on 02-08-2021 06:37
Hello
I am afraid that once an email address has been deleted it cannot be re-enabled, as well as that you have been informed in the T&C that once you leave Virginmedia you email account will remain for 90 days. The Virginmedia staff will be unable to help you. You email address was an orphan have a look at these posts https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073 https://community.virginmedia.com/t5/Email/Closure-of-former-customer-email-accounts/m-p/4092021
Regards Mike
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on 02-08-2021 09:51
So I can’t even look at my emails just for a very short period of time? Not even to look at or change some details?
on 02-08-2021 10:55
Hello
I am afraid that the systems that Virginmedia will not allow them to re-activate a deleted email without an account attached, as well if the email address has been deleted then due to GDPR it cannot be re-activated or used again.
Regards Mike
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on 02-08-2021 10:57
So it’s possible to reactivate the email, but only if I’m a virgin media customer?
on 02-08-2021 11:00
Hello
If deleted then it cannot be re-activated or used again. I am afraid there is no solution for you.
Regards Mike
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on 02-08-2021 11:02
Well that’s just splendid Thankyou very much Richard Branson
on 02-08-2021 16:07
@Jcxn7 wrote:Well that’s just splendid Thankyou very much Richard Branson
It's nothing to do with Richard Branson, and hasn't been for many years. Virgin Media is owned by Liberty Global, not Virgin Group.
Tim
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on 02-08-2021 17:37
My apologies, I shall redirect my thanks to liberty global.