Unable to log-in to my account, nor email. FSB50

[Minimac]

Like a few others, I have been unable to log-in to My Virginmedia, and especially my virgin mail, for the past three days.  Have tried sorting it out via the various so called 'Help' pages to no avail. You only get to Chat to a menu-ed chat box. Does anybody know what the error code FSB50 actually means? 

I've turned off my VPN,  cleared my browsing history and cache, and tried using Edge instead of Chrome to log-in.

I think there will be many people out there looking for clear, helpful responses from Virgin!!

Minimac

[Beth_G]

Hi ianreid2

Sorry to hear this issue is still ongoing. It looks like we haven't heard back from this inquiry as of yet I'm afraid, however we have sent a follow-up email for you.

We'll keep you updated as best we can.

Apologies again for the inconvenience caused in the meantime.