Unable to access Email account

[voyagerxp]

After a windows crash and after reinstalling windows i tried to access my email account but all i get is We didn't recognise the username or password you entered. Please try again. I've tried to reset my password but when i put my date of birth and my security question in it says its wrong. Not sure why this is happening as i've never had this problem before. Any help would be great.

[Panov]

Can you do the same for me please?

[Hayley_S]

Hello @voyagerxp,

Thanks for confirming your details in our private chat! I am glad we have got this resolved for you now.

If you ever need us again, please do let us know.

Take care and stay safe.

Many thanks,