19-09-2021 14:43 - edited 19-09-2021 14:45
Hi I am trying to resurrect an old Facebook account. In order to confirm my identity Facebook keep trying to send a code to my email address which is an old NTLworld address that I no longer use. However the email containing the code never arrives - I've tried several times, changed passwords etc and a friend of mine has also tried to send an email to it with no success, however I do appear to be able to receive spam emails. Any ideas?
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on 20-09-2021 13:46
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on 20-09-2021 13:46
Sign into webmail and:
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 20-09-2021 19:23
Thank you so much. I don't know what worked but I have now received my code and am back in my account. I puzzled over it for hours yesterday! Thanks again.
on 21-09-2021 19:27
Hi @Elaine128,
Thank you for your posts. I'm sorry to hear you had a bit of trouble with your email account, but it looks like @用心棒 was able to assist you in getting this sorted out.
Please do let us know if there's anything more we can do to help you.
Thanks,