SMTP417 Sending mailbox [MOD EDIT: Removed]@blueyonder.co.uk is locked.

[Bobulph]

Help please to resolve 

[Steven_L]

Hey @Bobulph,Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your mailbox. Is the mailbox that is locked your primary Virgin Media account? If so, please can you change your account password via My Virgin Media, this should unlock your email account,

Please give this a try and let me know, if it works or you need further assistance

Regards,

Steven_L

[Bobulph]

I posted yesterday that I was unable to send emails and getting the message below and you responded back that I should change my password which I've done so however I still have the same issues , please update on what to do next please ?

Message could not be sent to the following recipients: [ROBERT ulph [REMOVED] (421 - 421 4.1.0 SMTP417 Sending mailbox [REMOVED] is locked. ;id=VtH7o0nlPmIDmVtH7owYtm;sid=VtH7o0nlPmIDm;mta=smtp2.tb;d=20220907;t=133121[CET];ipsrc=172.25.160.151

[MOD EDIT: Personal and private information has been removed from this post.]

[Travis_M]

Hi @Bobulph

Thanks for posting on our community forum and good afternoon.

Sorry to hear about the issue with your email, are you experiencing this issue with one recipient or is this from multiple different contacts who are emailing you?

Regards