@amanda202 wrote:
Thank you for your speedy response. I am currently not a customer for the last year or so but have been a customer for many, many years
Ah, right, well according to VM’s terms, the email address and mailbox and all of the email within it, ‘should’ have been deleted about 90 days after you left. As you have found, this doesn’t always happen promptly and leaves the email in a sort of ‘zombie’ state where is is subject to being deleted at any point.
I do suspect, alas, that it has now been deleted for good.
Now if you look at it from VM’s perspective, you aren’t a customer, you aren’t paying them anything, so why should they lift a finger to help you out, for no recompense? But, I do hope that a member of the forum team, once they get to this thread, will offer to help and do whatever they can to, at least, give you temporary access to the mailbox. I wouldn’t bet too much on them being successful though!
BUT, if they do, then I have to stress BUT, this would be a one time only*, short term, ‘get out of jail free card’ opportunity. Assume that this email address is gone, permanently, and is not combing back. Best case scenario, you get a temporary reprieve for time to inform all of your contacts of your new address.
* and I can’t stress this highly enough, they will, absolutely, vaporise all of your email, and, I promise, there is absolutely nothing you can do, legally or otherwise, to prevent it. So if you get the chance, you really must take it as a short term reprieve and take steps to back up any email messages you want to keep.
