Email

[jane134]

I can’t login to my emails it keeps saying wrong password but it’s not ? 

[coenoby]

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@jane134 wrote:

it keeps saying wrong password

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If the "it" giving you that error message is an email app on your phone or an email client such as Windows Live Mail, Outlook or Thunderbird that you use to manage your emails  then that error message may not be giving you the full story.😉

Sign in to your VM email account directly from here  https://mail2.virginmedia.com/  and post back with the exact error message that gives you.  Alternatively. you may find you are able to access the account from there, in which the problem would appear to be with your email app or client.

Coenoby

[Ayisha_B]

Hi @jane134, 

Welcome to our Community Forums and thanks for posting. 

I am sorry to hear you are having problems accessing your emails. Is this via Webmail or email client?

If you could advise of the exact error message, we will be happy to take a closer look into this 🙂

Hope to hear from you soon.