Email received - YOU HAVE BEEN HACKED

[TDW1]

I received an email earlier today advising that my Virgin email account had been hacked and unless I paid a set amount in bitcoins all my contacts would receive personal information.

I've changed my password on my account on all my devices. Should I do something else? 

Is there an IT security team at Virgin I can forward the email too?

Thanks all.  

[johnharris1]

Following this.

[goslow]

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@TDW1 wrote:

I received an email earlier today advising that my Virgin email account had been hacked and unless I paid a set amount in bitcoins all my contacts would receive personal information.

I've changed my password on my account on all my devices. Should I do something else? 

Is there an IT security team at Virgin I can forward the email too?

Thanks all.  

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You can forward to phishing@virginmedia.com

Some of these emails are very unpleasant and unsettling and, without going into details, is it along the lines described in this Which article?

https://computing.which.co.uk/hc/en-gb/articles/360001317945-How-to-respond-to-a-sextortion-email

Further info on this particular scam from NCSC

https://www.ncsc.gov.uk/guidance/sextortion-scams-how-to-protect-yourself

[Serena_C]

Hi @TDW1

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding your emails being hacked, I am sorry to hear this has happened.

Have you forwarded the emails to phishing@virginmedia.com as @goslow advised?

I would also recommend following through the steps here:

https://www.virginmedia.com/help/virgin-media-account-has-been-hacked

Kind regards,

Serena