on 09-09-2021 18:38
Hi
my email access has gone off today and I get a message saying try again in an hour but still no joy.
Can VM please sort this for me quickly, lots of important emails I need.
thank you
Answered! Go to Answer
on 09-09-2021 20:34
Hi Gr8manc,
Thanks for posting, and sorry to hear you're having some issues with your email access.
Can you confirm if you're access this via webmail or an email client?
Alex_Rm
on 09-09-2021 20:34
Hi Gr8manc,
Thanks for posting, and sorry to hear you're having some issues with your email access.
Can you confirm if you're access this via webmail or an email client?
Alex_Rm
on 09-09-2021 20:55
Hi Alex
its set up on my iPhone but I’ve also tried logging in from the VM website and no luck.
on 10-09-2021 08:24
Thanks for coming back to us @Gr8manc
Can you please try an alternative browser as well as clearing the cache on the browser you're using to see if you can get logged in?
If you're still unable to gain access, we may need to take this to a private message.
Would you please be able to confirm if you're the account holder for your Media subscription?
Kindest regards,
David_Bn
on 10-09-2021 12:20
Hi David
Still no luck, tried logging in on iPhone via safari and on laptop.
on 10-09-2021 13:55
Thanks for coming back to me Gr8manc, and I'm sorry to hear you remain locked out of the E-Mail account
I'll be happy to assist you further, via the private messaging facility we have at our disposal.
Check out the purple envelope in the top right hand corner of your screen!
Kindest regards,
David