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Joining in

Have spent 2days trying to get in contact with virgin media my  contract is coming to end coming was actually thinking of renewing with them .this is a joke 


Alessandro Volta

If you wish to cancel your services, with no further discussion with VM, you can do so by post as per info below

Use a first-class, signed-for delivery service. This will give you a date/time of delivery when you gave VM your 30 days’ notice to cancel. Also keep a record of the tracking number.

If you cancel during a minimum term period VM may charge you early disconnection fees.

Some have had success cancelling or renewing via WhatsApp. Some have reported extended delays there as well.

You can share your unhappy cancellation experience with OFCOM.

They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.

Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form

Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.

Tuning in

They're a total joke mate - they will charge you if you are cancelling closer than 30 days to the end date of the contract. leave them and go to sky or something. at least they're not savages