on 29-05-2020 10:08
I have two v6 boxes, why are the serial numbers not showing now when I do service check
on 29-05-2020 16:57
I've also noticed that, I keep getting intermittent pixelated picture so went to run a test but both my boxes don't show serial number!
on 01-06-2020 12:52
Hi Alan44,
Thanks for posting,
Are you referring to when you use the service status page online? Or do you mean when using the Connect App?
Alex_Rm
on 01-06-2020 13:24
service status check online
on 01-06-2020 13:58
Thanks Alan,
Can I ask what it is you're trying to do? Is this for running a fault check?
Alex_Rm
on 01-06-2020 14:17
yes, but not having trouble at moment ,just want to make sure I am checking right box in future, there used to be a number showing for each v6 box so I could click on either one.
on 02-06-2020 13:13
Hi Alan44,
Sorry for the late reply,
We've passed this on to th team to investigate, as you're not the only once experiencing this issue.
Alex_Rm