Somewhere up there is a slightly smug answer saying 'its just you then'. It's not, it's the reason I came in too. Never mind the PCM setting, it's easily 10db down on any other line input and it needs sorting. Is this some sort of ear saver rubbish like they have on phones?
I also get random days when the volume is very low and have to go from -32 to -25 on our amp. Other times is it specific recordings which are quiet. Changing from Dolby digital to PCM and back again sometimes fixes it or a box reboot. It is most curious.
i also find that it’s up and down all the time and even more strange is you will be watching a channel which will be low and then hit the home button and the volume then shooots up forcing you to have to turn the volume down!
Virgin need to defo up the volume of these boxes as it’s so muddled in places.
The interface is also MILES behind the Sky Q box I had.
Same problem here, got latest LG oled tv, volume way too low sound up 90% on hd channels, if sound output to Dolby Digital then massive lip sync issues, also got a LG atmos soundbar and same program with that, worse problem on hd playback, not happy 👎🏻