Box not working

[Ajmottershead78]

My Virgin box isn't working.it keeps flashing red and white and says starting up on the screen then nothing else happens. Tried looking in help sections but can't find the answer. Not sure what box I have.

[Kath_F]

Thanks for coming back to me on this one to confirm your address.

I have booked you in for the next available appointment. We cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM

If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. 

Lets us know how the appointment goes. 

Take care.