Hey Reecereece92, thanks for your first post on our help forums and a warm welcome t o our community.
Glad to have you on board, also happy to assist with the issues on your TV services.
Sorry to hear your sound on the TV box is cutting off, could you please advise if this happens only on the live channels or on catch up/on demand as well?
Also, do you experience this on any channel, some or just a specific one?
Please, let us know more and we're eager to help.
