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Subra87
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360 power supply issue

Hello I recently upgraded to hub 5 and made a slight mistake,when I returned my superhub 4 I accidentally sent back my virgin TV 360 power supply instead ,as you are probably aware the superhub 4 cable doesn't fit the 360 box so I'm left with no power supply,can I somehow return this power supply in exchange for for virgin 360 power supply back

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roy247
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Wise owl
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Re: 360 power supply issue

You can either wait here for a member of the forum team to respond, usually takes 2-3 day's, or call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to ask for one which might be quicker.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

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Kath_F
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Re: 360 power supply issue

Hi Subra87, 

Thanks for taking the time to contact us via the Community 😊 

I'm sorry to hear that you're having issues with plugging the 360 in. We can arrange for a replacement to be sent to you. I just need to confirm the address to ensure we are arranging this on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

Kath_F
Forum Team


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Kath_F
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Re: 360 power supply issue

Hi Subra87, 

Thanks for coming back to me via private message. 

I had ordered the replacement power supply unit for you now and you should receive this in the next week or so. 

If you have any further issues, please pop back and let us know. 

Many thanks, 

Kath_F
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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