Security Key

[willwork4pizza]

I have received a letter to say that my virgin media handset bill has not been paid. I assumed it was coming out of my direct debit but for some reason or another it has not been. Therefore I am behind in payments and Virgin have only just told me??? I have tried to log in to pay but the credit agreement screen says I need a security key. I haven’t been provided with one so not sure how I’m supposed to log in. Please help Virgin Media. This is unnecessarily difficult.

[Kath_F]

Hi willwork4pizza, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

When you have a handset and a tariff with us, they would be taken separately and therefore have 2 bills. We can certainly get things sorted for you though. 

Give the team a call on 0345 600 0789 and the team will be able to email you the security key. 

Let us know how the call goes and if you need any further help, you know where we are 🙂

Thanks,