Lost unactivated Virgin Oomph Sim Card

[CatLadySandra]

Hi,

I’m paying for the Virgin Oomph bundle which includes a mobile SIM card. 

We think we received the sim a few months ago but it was misplaced, and hence never activated. 

We have now reached a point where we have a use for the SIM card but cannot find a way to get a replacement. Talking to Virgin Support they want the phone number of the SIM card, but it was never activated or used so we do not have a number for it. 

Could anyone help us with getting a replacement?

Thanks

[Kath_F]

Hi CatLadySandra, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

I'm sorry to hear you have misplaced the SIM. We can certainly get a replacement sent out for you. 

To do this we will need to pass data protection and confirm some information with you. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,