Is Virgin lower priority than O2?

[mikelward]

Are Virgin Mobile customers subject to prioritisation or anything that would result in a worse experience than people on regular O2 plans? (Reportedly this is the case for Giffgaff and other pre-paid operators.)

Will this change when Virgin customers are migrated to O2 plans this year?

Thanks!

[Travis_M]

Hi @mikelward 

Thanks for posting on our community forum! 

Virgin customers are not lower priority than O2 by any means, we're now on a joint venture and all customers are treated the same 🙂

[mikelward]

Lovely! Thanks so much for confirming, Travis!

[Travis_M]

Thanks for your response @mikelward 

You're very welcome and thanks for your post. Do be sure to contact us if you ever require any further assistance, have a great day!

Regards