EE phone number not ported properly to virgin

[vince1175]

virgin say my porting was successful but can not receive calls on old EE number, if i make a call the receiver has virgin number instead please help

[Paul_DN]

Hey vince1175,

Thank you for reaching out to us in our community ands welcome, sorry to hear you are having problems receiving calls on your ported number, I would like to help you further with this, I will invite you into a private chat so I can get some further information, I will send a invite shortly, please click on the purple envelope to accept?

Regards

Paul.

[Paul_DN · Accepted solution]

Hey vince1175,

Thank you for joining me in a private chat, glad to hear the Port has now come through and that anyone you call see's the correct number, as advised when a port is processed and you have confirmation it can sometime take up to 24 Hours for everything to settle and the new number to show when you make a call, if you do have any further issues please do not hesitate to reach back out to us?

Regards

Paul.