Can’t receive calls after number transfer

[Elmes82]

I recently moved from Tesco mobile to virgin so now have all my family with virgin mobile. After transferring my number over I can’t receive calls from any other network. This is massively effecting my work now as customers/managers can’t contact me. 
Anyone got any ideas please. 
cheers

[heeheefee]

yes thank you that works! I feel a bit silly now:)

[Molly_T]

That's no problem! Thank you for confirming, glad we have been able to get it sorted. 

Please do let us know if there is anything else you need. 

All the best.