Virgin Media Community

[Fantazein]

Tried to set recording on my virgin box when away but says virgin box is offline but it is not as can view a programme when using my sling box app so any ideas what us going on

[Zach_R]

Hi @Fantazein,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear that you've been having some issues setting up recordings from the app. Is the box powered on and the broadband network it's connected to also working?

Thanks,
 

[Fantazein]

Yes it is

[Zach_R]

Hi @Fantazein,

Would you mind taking a sharing a screenshot of the error message when it appears again for you? That way we can see exactly what's happening and what's being advised on the app.

Thanks,
 

[Fantazein]

Hi screenshot attached

 

[japitts]

I'm presuming that you have a 360box.

Is it set to Fast Start or Active Start? Being powered and connected to your home broadband may not be sufficient if the power-saving options aren't set "correctly"

[Fantazein]

Yes 360 box how do I check this I just tried when at hone to record via app while tv on but says offline weird

[Ernie_C]

Try connecting to the box in the app then disconnecting to see if it makes a difference.

[Fantazein]

Did try to connect nothing happens dud not seem ti want to connect

[Ernie_C]

Navigate to settings then diagnostics and screenshot what you get.