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Added Sky Sports Back last night still no access

Mattc86
Dialled in

Hello,

I added Sky Sports back to my subscription last night when you add these it says you will have access straight away in the confirmation email however it is still blocked the channel.

This is the first time I have removed a package and readded it

1 ACCEPTED SOLUTION

Accepted Solutions

BlueLou
Virgin Media Staff
Virgin Media Staff

this should now be fixed, can you please check?

See where this Helpful Answer was posted

6 REPLIES 6

BlueLou
Virgin Media Staff
Virgin Media Staff

Hey Matt, 

When did you remove Sky Sports last time? 

 

The exact date and time I removed it (30 Days prior to the world cup starting) was 15/10/2022 at 12:34

I also removed BT Sport at the same time I have added that back and it has come back ok immediately but not Sky Sports

BlueLou
Virgin Media Staff
Virgin Media Staff

this is really useful thanks...could you please PM me your account details and I'll get it looked into

Hi not sure if you have seen but I have sent my account details for this to be looked at

BlueLou
Virgin Media Staff
Virgin Media Staff

this should now be fixed, can you please check?

Yes thanks I now have access to these channels