Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

no docsis 3.1 channel locked on new 1gb install today

rotahn
On our wavelength

‎12-12-2021 22:59 - edited ‎12-12-2021 23:00

Hi all..

Installed the hub 4 today and am only getting 530mb ish down and 52mb up... so up is working fine.

looking at the network status it shows that it isn't locked to the docsis 3.1 channel only the 32 docsis 3.0 channels.

Can a mod please help me with this.  I ran the check on the website which said everythring is fine, which it clearly isnt.  I ran a speed test using myspeedcheck.net and the results are below, which are consistant no matter how many times i run it.

rotahn_0-1639349909032.png

rotahn_1-1639349935819.png

 

Thanks

 

 

------------------------------------------------------------------------------------------------------------------------------------------------
My Broadband Ping - virgin
0 Kudos
30 REPLIES 30

Robert_P
Forum Team
Forum Team
In response to rotahn

on ‎21-01-2022 10:05

Apologies for the delays rotahn, I will send you the Private Message as Carley is out of the office at the moment. Looking forward to hearing back from you.

 

Rob

0 Kudos
Top