Virgin Media Internet - Getting 1/4 of speed in contract

[browlciba]

I'm a uni student in a shared house. We signed a contract for 200mb internet last month, but we never get above 50mb. I've recorded our speeds for the last four weeks and documented it all. I tried calling them, but I just get put through to a call centre that perform basic troubleshooting. The problem is definitely not on our end.

We could have signed up for the 50mb/100mb package and paid less per month for the same speed we're getting now. It's really unfair. Is there anything I can do? Thanks in advance.

[lotharmat]

How are you measuring the speed?

Wired or WiFi?

[David_Bn]

Thanks for your post on our Community Forums @browlciba, and a very warm welcome to you!

Sorry to hear of the slow speeds on the 200mb connection.

Is it possible to answer @lotharmat's question to give us a little more background?

What would also be helpful is if you're able to run a speed test via a Cat 6 Ethernet cable, and with the hub in modem mode

This will tell us what speed we have going into your property. If this reads as the subscribed speed (or slightly above) this will advise us this is an issue with the Wi-Fi facility or possibly within the set up of your home.

If this is below the subscribed speed, this may be an issue outside the property that needs to be rectified.

It may be worth taking a read of ways to combat the Wi-Fi issues you’re experiencing, via these links - http://virg.in/wifihelp & http://virg.in/WiFiwins 

Kindest regards,

David_Bn