Upload speed on 350mb

[woltoncarr]

I have 350mb connection. Download speed always good at around 360 but upload speed never above 20 regardless of the time of day. What can I do as I read it should be aroud 36 upload?

[Anonymous]

Please post your hub's stats from the Advanced Settings at 192.168.0.1 

[woltoncarr]

 

 

 

[woltoncarr]

Is this the info you mean?

[woltoncarr]

 

[Anonymous]

Thanks. Your upstream power levels are too high, your upstream Modulation is too low and you have a fair few T3 timeouts.

Check all your cables and connections are tight and secure and not kinked. Call the VM local faults line to see if your area is experiencing any problems on 0800 561 006.

Otherwise you will need a VM engineer via the VM forum team. 

[Akua_A]

Hi @woltoncarr

Welcome to our community forums and thank you for your first post.

Sorry to hear you have been having issues with your service speeds. We can understand this is not ideal and we want to best help. I have been able to access your service on our system and I can see an issue with your downstream power levels. In this case, I have sent you a private message to work on a resolution. Please lookout for the purple envelope and provide a response when you can.

Thanks,

[woltoncarr]

Thanks. PM reply sent. 

[Akua_A]

No problem at all @woltoncarr, happy to help.

Please do let us know how the appointment goes and if you need any further help.

Thanks,

[woltoncarr · Accepted solution]

Engineer came today. Power levels changed at the cabinet outside

apparently. No change of hub. 

Do these figures look ok?