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Speed and Lag, Up and Down. Random times.

worf105
Tuning in

on ‎13-10-2022 18:36

Hi All,

Since VM worked in my area (Beginning of October 2022) My 1 Gig has been as low as 200-300 DL with high Ping or on a good day 400 - 550 DL with high ping.  Uploads speed were 35 - 40 only.

The other day when I check Router status I found Channels 1 - 7 had between 10000+ - 100000+ Post RS errors. My Modulation (Active Profile) was QAM256.

Followed all advice I found here and elsewhere and even resorted to calling VM.  Life is funny as when I called my connection improved to the point of being all good again.

Can I ask someone to look over my setting on my HUB 4 and see if all is ok please?

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25331000000-4.50000037.636276QAM25625
1139000000-2.20000136.386890QAM2561
2147000000-2.40000236.609653QAM2562
3155000000-2.90000236.386890QAM2563
4163000000-3.00000036.386890QAM2564
5171000000-3.29999936.386890QAM2565
6179000000-3.40000236.609653QAM2566
7187000000-3.70000136.609653QAM2567
8195000000-3.70000136.609653QAM2568
9203000000-3.90000236.386890QAM2569
10211000000-3.79999936.386890QAM25610
11219000000-4.09999836.609653QAM25611
12227000000-4.59999836.609653QAM25612
13235000000-5.00000036.609653QAM25613
14243000000-4.70000136.609653QAM25614
15251000000-4.90000236.609653QAM25615
16259000000-4.90000237.355988QAM25616
17267000000-4.79999937.355988QAM25617
18275000000-3.70000137.636276QAM25618
19283000000-4.59999836.609653QAM25619
20291000000-4.50000037.355988QAM25620
21299000000-4.59999837.355988QAM25621
22307000000-3.90000237.636276QAM25622
23315000000-4.20000137.636276QAM25623
24323000000-4.59999837.355988QAM25624
26339000000-4.59999837.636276QAM25626
27347000000-4.79999937.355988QAM25627
28355000000-5.29999937.636276QAM25628
29363000000-4.90000237.355988QAM25629
30371000000-5.29999937.636276QAM25630
31379000000-5.50000037.636276QAM25631



 
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5 REPLIES 5

worf105
Tuning in

‎13-10-2022 18:36 - edited ‎13-10-2022 18:38



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM1024759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked29-24.428081777538202907

 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13010000039.5205995120 KSym/sec64QAM4
22360000039.0205995120 KSym/sec32QAM5
33660000041.0205995120 KSym/sec64QAM3
44310000042.0205995120 KSym/sec64QAM2
54960000043.0205995120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA0010
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
5US_TYPE_STDMA0000



3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
610.038.52KQAM8


3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA20053.900
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worf105
Tuning in
In response to worf105

‎13-10-2022 18:39 - edited ‎13-10-2022 18:39

Network Log

Time Priority Description

Mon Oct 10 08:01:05 20225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:01:19 20226US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:01:32 20226CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:14:42 20225Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:14:58 20226CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:24:11 20225Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:24:39 20226CM-STATUS message sent. Event Type Code: 4; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:26:30 20225Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:26:57 20226CM-STATUS message sent. Event Type Code: 4; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:31:51 20225Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:31:55 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:48:19 20225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:48:33 20225DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:48:33 20226US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Oct 10 08:48:49 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Oct 11 23:40:12 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Oct 11 23:40:27 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 13 01:11:04 20223No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 13 01:11:46 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 13 12:32:03 20224DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 13 12:32:03 20226DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 13 12:36:44 20226CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎13-10-2022 20:46

Hi worf105, 

Thank you for posting to us here on the Community. 

I am very sorry to hear of the issues you have been experiencing with the service, we will do all we can to help. 

I would like to check a few things from our side but sadly have not been able to locate your account. 

To do this, I will pop you over a private message to take a few details and we can go from there. This message will be available via the purple envelope on the top right of this page. 

Speak soon, 

 

Nat

worf105
Tuning in
In response to Natalie_L

‎14-10-2022 11:39 - edited ‎14-10-2022 11:40

This morning's update:

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked37.35598800
1Locked36.386890114040
2Locked36.386890143320
3Locked35.779911228860
4Locked35.779911320940
5Locked36.3868901739140
6Locked36.3868905199290
7Locked36.386890277850
8Locked36.60965310
9Locked36.60965300
10Locked36.38689000
11Locked36.60965300
12Locked36.60965310
13Locked36.60965300
14Locked36.60965300
15Locked36.38689010
16Locked36.60965310
17Locked36.60965300
18Locked36.60965300
19Locked36.38689000
20Locked36.38689000
21Locked37.35598810
22Locked37.35598800
23Locked37.63627600
24Locked37.63627610
26Locked37.35598820
27Locked37.35598820
28Locked37.35598820
29Locked37.35598800
30Locked37.63627600
31Locked37.35598800



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM256759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked28-25.01000297362
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worf105
Tuning in
In response to worf105

‎14-10-2022 11:41 - edited ‎14-10-2022 11:42

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25331000000-5.00000037.355988QAM25625
1139000000-2.70000136.386890QAM2561
2147000000-2.90000236.386890QAM2562
3155000000-3.50000035.779911QAM2563
4163000000-3.59999835.779911QAM2564
5171000000-3.79999936.386890QAM2565
6179000000-3.90000236.386890QAM2566
7187000000-4.20000136.386890QAM2567
8195000000-4.20000136.609653QAM2568
9203000000-4.40000236.609653QAM2569
10211000000-4.29999936.386890QAM25610
11219000000-4.59999836.609653QAM25611
12227000000-5.09999836.609653QAM25612
13235000000-5.50000036.609653QAM25613
14243000000-5.20000136.609653QAM25614
15251000000-5.40000236.386890QAM25615
16259000000-5.40000236.609653QAM25616
17267000000-5.29999936.609653QAM25617
18275000000-4.29999936.609653QAM25618
19283000000-5.00000036.386890QAM25619
20291000000-5.00000036.386890QAM25620
21299000000-5.09999837.355988QAM25621
22307000000-4.40000237.355988QAM25622
23315000000-4.59999837.636276QAM25623
24323000000-5.09999837.636276QAM25624
26339000000-5.00000037.355988QAM25626
27347000000-5.20000137.355988QAM25627
28355000000-5.70000137.355988QAM25628
29363000000-5.40000237.355988QAM25629
30371000000-5.79999937.636276QAM25630
31379000000-6.00000037.355988QAM25631

 

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